UMOJA systems implementation and organizational performance: A case of United Nations regional service center, Entebbe, Uganda

Abstract

The study was about evaluating Umoja systems implementation and organizational performance using United Nations Regional Service Center, Entebbe, Uganda as a case study. The study was guided by the following objectives; To establish the factors that influences the success of UMOJA at United Nations Regional Service Center Entebbe, to establish the strategies that can be adopted by UN in order to improve the success of UMOJA technology and to determine the contribution of UMOJA technology to the performance of United Nations Regional Service Center Entebbe The study focused on the case study strategy and a cross sectional study design with both qualitative and quantitative approaches. The study used a population of 73 with a sample size of 62 which was derived using the solven’s formula. The study used census Sampling and Random sampling were used to select the sample. Self administered questionnaire and interview guide were the main data collection instruments. The study findings revealed that, Umoja system implementation explains the major variations on the performance of United Nations Regional service center Entebbe, it was discovered that, Umoja systems implementation contributes 52.6% to the performance of United Nations Regional service center Entebbe represented by R2=0.526 and the remaining 47.4% is contributed by other factors not reflected on the study statistical model. The study concludes that the UMOJA system implementation led to high client satisfaction; improved accountability, enhanced transparency; increased operational timeliness and effectiveness.

The study recommended that there should be a wider awareness of staff on the UMOJA implementation, there is a need to increase the stakeholder interactions and empowerment of the lead team to deliver the expected results that would ensure their full participation and address some of the challenges experienced during implementation. The implementation team should be fully involved and properly guided by the lead team stationed at the UN secretariat which forms the task force for the UMOJA implementation.