Motivation and staff performance in United Nations peace keeping missions in East and Central Africa: A case of Regional Service Center Entebbe Uganda

Abstract

This study was about Motivation and Staff Performance in United Nations Peace Keeping Missions in East and Central Africa, a case of Regional Service Center Entebbe Uganda. The study was guided by the following objectives: i. To examine how United Nations RSCE designs its training programs ii. To examine how staff at United Nations RSCE is encouraged to participate in planning, delivery and evaluation of work. iii. To examine how staff at United Nations RSCE are recognized for their performance. The study used a phenomenology and descriptive strategy with both quantitative and qualitative approaches. The study used a targeted population of 73 from which a sample size of 62 was computed using Yamane’s formula. Purposive, census and simple random techniques were used to select the sample. Self Administered Questionnaire and interview guide were the main data collection instruments.

Findings of the study revealed that, all employees at United Nations RSCE are trained through subsidized training scheme, they go through short causes about teamwork and motivation. United Nations RSCE always arrange workshops and seminars for its employees and staff at United Nations RSCE are encouraged to go back to school for more studies and this has helped to improve staff performance. All staffs at United Nations RSCE work as a team when executing their tasks, teamwork collaboration is emphasized at United Nations RSC staffs at United Nations RSCE socially associate with each other, there is mutual coordination between staff and management at United Nations RSCE and staff at United Nations RSCE make combined decisions in order to provide a combined result and best performers at United Nations RSCE are always promoted after a given period of time, they always receive special recognition during end of year celebrations, they are always helped in case they are in problems such as sickness and they are given sponsorships to add on their studies

The study also revealed that motivation contributes 52.6% to staff performance and the remaining 47.4% is contributed by other factors other than motivation. The study recommended that United Nations RSCE should come up with many alternative training programs for all staffs, all staffs should be encouraged to take part in decision making, therefore, United Nations RSCE should adopt participatory decision making process which allows every one’s input and it should come up with extra payments for best performers