Logistics management and service delivery in United Nations agencies: A case study of World Food Programme, Kampala Uganda

Abstract

The study was about Logistics Management and Service Delivery in United Nations Agencies. A case study of World Food Programm, (WFP), Kampala Uganda and this is because it is responsible for delivery and distribution of food items and services. The study was guided by the following objectives: i. To find out the contribution of transportation to effectiveness and efficiency and at World Food Programm Nalukolongo, ii. To establish the contribution of warehousing to availability of services at World Food Programm Nalukolongo iii. To establish how stock controls ensures cost reduction at World Food Programm Nalukolongo.

The study adopted a case study strategy; that used both qualitative and quantitative approaches. The target study population 71 from which a sample size of 60 respondents was determined based on Sloven’s formula. Purposive, simple random and census sampling techniques were used to select the sample. Interview guide, self administered questionnaires and documentary review checklist were the main data collection instruments.

In respect of transportation of warehousing and stock controls findings revealed positive results. Transportation eases the distribution of goods and services, makes service delivery efficiency and effective Warehousing makes services available any time, provides safety of goods and services and it is a tool for monitoring service delivery. Stock controls that include Official authorization, lead time and re-order stock level, help to reduce cost of operations. The study concludes that, logistics management contributes to 52% to service delivery at WFP and other factors contribute 48% (e.g the availability of funds)

Recommendation to WFP to train its staff on how to apply and adopt stock control techniques, procure its own transport (e.g. airlines), outsource other warehouses to accommodate its stock were advised. The study also came up with areas for further study which include: Logistics management and quality control of food suppliers by WFP, Inventory management and cost reduction of perishables in WFP and Transportation and service delivery of food items in Uganda. The study also recommends the adoption of the core competence theory in order to improve on set of skills that deliver additional value to stakeholders