Motivation and employees’ performance in the aviation industry in Uganda: a case study of DAS Handling Ltd, Entebbe

Abstract

This study is about Motivation and Employee Performance of Aviation Industry in Uganda, with specific reference to Das Handling Limited located at Entebbe Airport. The study was guided by the following objectives: 1) To examine how Monetary rewards affect the employees’ performance at Das Handling Limited. 2) To determine how the job design affects the employees’ performance at Das Handling Limited. 3) To investigate how job training affects the employees’ performance at Das Handling Limited. The study used both a cross sectional and descriptive survey designs with both quantitative and qualitative research approaches. The study used a population of 104 with a sample size of 83, census and simple random sampling were used to select the sample. Interview guide and self-administered questionnaires were the main data collection instruments.

The study found out that, merit pay makes employees feel part of the organization, overtime payments encourage employees to be creative and paying employees commissions ensures employees engagement. The study further discovered that, the environment at DAS enables employees to accomplish, tasks, the job design at DAS encourages employee involvement, DAS environment enables employees to beat team targets and DAS gives employees an opportunity to use variety of their abilities in accomplishing. In addition, the study also found out that the organization provides the best conducive environment because most of the duties assigned to each employee are so sensitive and require high standard accomplishment. The study found out that, job training encourages employees to provide quality services, job training ensures responsibility and relationship building, job training promotes supervisor support and job training improves employees’ confidence. The study also revealed that, employee does one kind of job week-in week-out, they always get de-motivated to carry on with their work more especially when the work is not very challenging.

The study concluded that, motivation affects employees’ performance at DAS

The study recommended that, DAS should analyzing the work duties, tasks, and responsibilities that need to be accomplished by the employee before filling the position, this will clearly describe what an employee is supposed to do. And employees need to be rotated around the organization to meet new challenging tasks in order to keep their minds busy and feel like they are doing something for the organization. The study also came up areas of further study which include: i. The impact of motivation on staff productivity in DAS handling services ii. The effects of Motivation on staff turn over in aviation industry in Uganda iii. Motivation and service delivery at DAS handling services