A Theoretical Framework for Improving Information Management in Small and Medium-Sized Enterprises: The Case of Uganda

Abstract

Information is seen to be an important resource for any organization. This has lead many organizations to manage it carefully with progression from origination to disposal. The study on information management in SMEs reflected the key defects that may be responsible for consistent unavailability of information in these firms. It was realized that many SMEs seemed to have not considered information as a resource to their businesses and hence weak procedures were mainly employed to foster the above. The study followed a multiple case study approach across firms from two sectors of the Ugandan economy. Firms in the real estate and advertising service depicted better approaches to information management as opposed to those from the trade sector. This study sought to explicitly express the underlying issues in information management in SMEs as well as discuss a way forward.