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https://pub.nkumbauniversity.ac.ug/xmlui/handle/123456789/405Full metadata record
| DC Field | Value | Language |
|---|---|---|
| dc.contributor.author | Shamsa, Halifan | - |
| dc.date.accessioned | 2022-01-04T11:34:07Z | - |
| dc.date.available | 2022-01-04T11:34:07Z | - |
| dc.date.issued | 2021 | - |
| dc.identifier.citation | Shamsa Halifan (2021). Service quality and customer loyalty in the service industry: a case Of City Tyres Uganda. In Asiimwe, Solomon (Ed). Compendium of Graduate Students’ Research Abstracts. Entebbe: Nkumba University Press. | en_US |
| dc.identifier.isbn | 978-9970-694-00-6 | - |
| dc.identifier.uri | https://pub.nkumbauniversity.ac.ug/xmlui/handle/123456789/405 | - |
| dc.description | The study revealed that reliability significantly influenced customer loyalty which was established as (beta value=.295, t=10.158, P<.000). The study also revealed that responsiveness significantly influenced customer loyalty which was established as (beta value=.529, t=6.581, P<.000). The study further revealed that empathy significantly influenced customer loyalty which was established as (beta value=.295, t=10.158, P<.000). The study revealed that tangibility significantly influenced customer loyalty which was established as (beta value=.395, t=8.484, P<.000). | en_US |
| dc.description.abstract | The study examined the relationship between service quality and customer loyalty, a case of City Tyres Uganda limited Bombo road branch. | en_US |
| dc.language.iso | en | en_US |
| dc.publisher | Nkumba university press Entebbe. | en_US |
| dc.relation.ispartofseries | ;no. 245-247 | - |
| dc.subject | Service quality, | en_US |
| dc.subject | Customer loyalty, | en_US |
| dc.subject | Reliability, | en_US |
| dc.subject | Responsiveness, | en_US |
| dc.subject | Empathy, | en_US |
| dc.subject | Tangibility. | en_US |
| dc.title | Service quality and customer loyalty in the service industry | en_US |
| dc.title.alternative | A case of City Tyres Uganda | en_US |
| dc.type | Book chapter | en_US |
| Appears in Collections: | Book Chapters | |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| Shamsa Halifan.pdf | Service quality and customer loyalty in the service industry: a case Of City Tyres Uganda | 688.44 kB | Adobe PDF | View/Open |
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