Information Behaviour in the Context of HIV/AIDS-Related Emotions

Abstract

This paper describes the results of an ethnographic which set out to generate in-depth knowledge information behaviour in the context of HIV/AIDS-related emotions. The results of this investigation have revealed that people‘s capacity to access and use information is greatly influenced by their emotional state. The results of this investigation proved to be a rich source of data illuminating information behaviour in the context of HIV/AIDS-related emotions. The paper has identified new forms of information behaviour, including hysterical information seeking, covert information seeking, hiding, discarding information. Other patterns of information behaviours that emerged from the data included seeking and sharing information. This study suggests that, in the context of a life-threatening illness – HIV/AIDS, information may be discarded as people may be so anxious and distressed to even consider accessing and using any information, or sharing information about their status or understanding the information they are given. Thus strong emotional reactions such as anxiety, fear, and grief can impair people‘s cognitive ability, making it difficult for them to engage with information. In the light of the above, the paper suggests that information systems and services on HIV/AIDS should be designed to better respond and serve the needs of people experiencing emotional turmoil. Such information systems and services are coupled with better information literacy programmes so as to improve the quality of life of PI/A HIV/AIDS. This will require close cooperation between information professionals and health professionals and PI/HIV/AIDS.