The study was undertaken due to the fact that health care service delivery is important for people’s lives worldwide especially in Wakiso District Uganda. One of the Health workers at EPI commented that “A country without good Health care service delivery systems is treated as a failed state”. Therefore, the recommendations drawn from this study shall be used by the Uganda Government in improving its Health care service delivery. Wakiso District which has many Health care Center IIIs has had complaints from citizens about the Health care services offered by Nakawuka, Namulonge, Mende and EPI Health Centre IIIs. Some of the Health centre IIIs are inaccessible considered the case for EPI Health Center whose remoteness made its residents raise a lot of complaints against its staff

Research paper