Human resource development is the framework for helping employees to develop their personal and professional skills, knowledge, and abilities. Human resource development includes such aspects as employee training, employee career development, performance management and development, coaching, mentoring, succession planning, key employee identification, tuition assistance, and organization development.

The study found that Kyegwegwa Town council had a Human resource development program. The study also found that human resource development had an impact on performance. However, the study also showed that training often lacked focus, as it was not always planned or conducted systematically. The study also showed that the Town Council delayed paying salaries to the employees, which demoralized them and encouraged absenteeism.