Technological adoption and innovative work behaviour in the hotel industry: a case of five selected hotels in Kampala city, Uganda.

Nabiranda, Catherine

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dc.contributor.author	Nabiranda, Catherine
dc.date.accessioned	2025-03-24T13:42:28Z
dc.date.available	2025-03-24T13:42:28Z
dc.date.issued	2024-10
dc.identifier.uri	https://pub.nkumbauniversity.ac.ug/xmlui/handle/123456789/1289
dc.description	A Dissertation Submitted to the School of Sciences in Partial Fulfilment of the Requirements for the Award of the Master's Degree in Tourism and Hospitality Management of Nkumba University	en_US
dc.description.abstract	The study examined Technological Adoption and Innovative Work Behavior (IWB) in the Hotel Industry, a Case of Five Selected Hotels in Kampala City. The study mainly focused on three specific objectives: To examine the relationship between PMS and IWB; to assess the relationship between Mobile Applications and IWB and to analyze the relationship between OBPs and IWB in selected hotels in Kampala City. The cross-sectional research design employed both qualitative and quantitative data collection techniques. Krejcie and Morgan Sample Size Determination Table was used to select a sample size of 291 participants/respondents from a population of the selected hotels and 233 questionnaires collected for analysis. Data was examined using both descriptive and inferential statistics, including ANOVA, Pearson correlation, and model summaries for regression analysis. The findings show a positive and significant correlation between technological adoption and innovative work behavior(r=.853, P<0.05). This reveals that the integration of property management systems, mobile applications, and online booking platforms significantly influence innovative work behavior by improving efficiency, facilitating collaboration, encouraging adaptive problem-solving, and promoting a culture of continuous improvement. These technologies create an environment where staff are better equipped to focus on creative solutions and respond dynamically to emerging challenges. The research concludes that improving Property Management Systems (PMS) and fostering innovative work behavior in hotels are interconnected goals that drive operational excellence and guest satisfaction; mobile applications are a powerful driver of innovative work behavior in hotels and Online Booking Platforms significantly impact innovative work behavior in hotels by streamlining operations, enhancing data utilization, and encouraging experimentation. The study recommended that hotels should use PMS automation features to handle routine tasks such as guest check-ins/outs, invoicing, and housekeeping assignments. This reduces manual work and frees up staff time for more innovative activities. The study also recommends that hotel should select mobile apps that align with its operational needs and guest service goals, focus on apps that enhance efficiency, data utilization, and guest interaction. Lastly, the study recommends that the selected hotels should regularly review and analyze data from OBPs to identify trends and opportunities for innovation.	en_US
dc.language.iso	en	en_US
dc.publisher	Nkumba University	en_US
dc.subject	Technological adoption	en_US
dc.subject	Innovative work behaviour	en_US
dc.subject	Hotels	en_US
dc.subject	Kampala city, Uganda	en_US
dc.title	Technological adoption and innovative work behaviour in the hotel industry: a case of five selected hotels in Kampala city, Uganda.	en_US
dc.type	Thesis	en_US