Abstract:
The study investigates the key determinants of brand loyalty in
full service restaurants in Uganda. The study used a quantitative
research approach and adopted a cross sectional correlation
survey design to test the study hypotheses. A total of 348
completed questionnaires collected from 116 restaurants were
used in the analysis. To the best of our knowledge, this is the first
study to propose a model that examines the key determinants of
brand loyalty in full service restaurants in Uganda. The findings
from the study revealed that dining experience and restaurant
image were significant predictors of brand loyalty in full service
restaurants in Uganda and customer satisfaction was not a
significant predictor of guest loyalty. Despite its managerial
implications, several limitations of the study call for further
empirical enquiry.