Service quality and customer loyalty in the service industry

Shamsa, Halifan

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dc.contributor.author	Shamsa, Halifan
dc.date.accessioned	2022-01-04T11:34:07Z
dc.date.available	2022-01-04T11:34:07Z
dc.date.issued	2021
dc.identifier.citation	Shamsa Halifan (2021). Service quality and customer loyalty in the service industry: a case Of City Tyres Uganda. In Asiimwe, Solomon (Ed). Compendium of Graduate Students’ Research Abstracts. Entebbe: Nkumba University Press.	en_US
dc.identifier.isbn	978-9970-694-00-6
dc.identifier.uri	https://pub.nkumbauniversity.ac.ug/xmlui/handle/123456789/405
dc.description	The study revealed that reliability significantly influenced customer loyalty which was established as (beta value=.295, t=10.158, P<.000). The study also revealed that responsiveness significantly influenced customer loyalty which was established as (beta value=.529, t=6.581, P<.000). The study further revealed that empathy significantly influenced customer loyalty which was established as (beta value=.295, t=10.158, P<.000). The study revealed that tangibility significantly influenced customer loyalty which was established as (beta value=.395, t=8.484, P<.000).	en_US
dc.description.abstract	The study examined the relationship between service quality and customer loyalty, a case of City Tyres Uganda limited Bombo road branch.	en_US
dc.language.iso	en	en_US
dc.publisher	Nkumba university press Entebbe.	en_US
dc.relation.ispartofseries	;no. 245-247
dc.subject	Service quality,	en_US
dc.subject	Customer loyalty,	en_US
dc.subject	Reliability,	en_US
dc.subject	Responsiveness,	en_US
dc.subject	Empathy,	en_US
dc.subject	Tangibility.	en_US
dc.title	Service quality and customer loyalty in the service industry	en_US
dc.title.alternative	A case of City Tyres Uganda	en_US
dc.type	Book chapter	en_US