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Service quality and customer loyalty in the service industry

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dc.contributor.author Shamsa, Halifan
dc.date.accessioned 2022-01-04T11:34:07Z
dc.date.available 2022-01-04T11:34:07Z
dc.date.issued 2021
dc.identifier.citation Shamsa Halifan (2021). Service quality and customer loyalty in the service industry: a case Of City Tyres Uganda. In Asiimwe, Solomon (Ed). Compendium of Graduate Students’ Research Abstracts. Entebbe: Nkumba University Press. en_US
dc.identifier.isbn 978-9970-694-00-6
dc.identifier.uri https://pub.nkumbauniversity.ac.ug/xmlui/handle/123456789/405
dc.description The study revealed that reliability significantly influenced customer loyalty which was established as (beta value=.295, t=10.158, P<.000). The study also revealed that responsiveness significantly influenced customer loyalty which was established as (beta value=.529, t=6.581, P<.000). The study further revealed that empathy significantly influenced customer loyalty which was established as (beta value=.295, t=10.158, P<.000). The study revealed that tangibility significantly influenced customer loyalty which was established as (beta value=.395, t=8.484, P<.000). en_US
dc.description.abstract The study examined the relationship between service quality and customer loyalty, a case of City Tyres Uganda limited Bombo road branch. en_US
dc.language.iso en en_US
dc.publisher Nkumba university press Entebbe. en_US
dc.relation.ispartofseries ;no. 245-247
dc.subject Service quality, en_US
dc.subject Customer loyalty, en_US
dc.subject Reliability, en_US
dc.subject Responsiveness, en_US
dc.subject Empathy, en_US
dc.subject Tangibility. en_US
dc.title Service quality and customer loyalty in the service industry en_US
dc.title.alternative A case of City Tyres Uganda en_US
dc.type Book chapter en_US


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