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The impact of customer service on customer satisfaction

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dc.contributor.author Nabwire, Justine
dc.date.accessioned 2022-01-04T12:08:26Z
dc.date.available 2022-01-04T12:08:26Z
dc.date.issued 2021
dc.identifier.citation Nabwire Justine (2021). The impact of customer service on customer satisfaction: a case of Doctina Beach Mayuge District, Uganda. In Asiimwe, Solomon (Ed). Compendium of Graduate Students’ Research Abstracts. Entebbe: Nkumba University Press. en_US
dc.identifier.isbn 978-9970-694-00-6
dc.identifier.uri https://pub.nkumbauniversity.ac.ug/xmlui/handle/123456789/416
dc.description The research findings showed that Doctina Beach in Mayuge District had good customer handling procedures. The study also found that the premises of Doctina Beach were tidy, clean and hygienic, and that staff showed a clear understanding of the services offered. The premises were safe for the guests and their valuables. Further, the study found that the majority of the customers were satisfied with the services offered at the beach. en_US
dc.description.abstract The study investigated the impact of Customer Service on Customer Satisfaction in Uganda with a particular focus on Doctina Beach Resort in Mayuge District. en_US
dc.language.iso en en_US
dc.publisher Nkumba university press Entebbe. en_US
dc.relation.ispartofseries ;no.263-265
dc.subject Customer service, en_US
dc.subject Customer satisfaction en_US
dc.title The impact of customer service on customer satisfaction en_US
dc.title.alternative A case of Doctina beach Mayuge district, Uganda en_US
dc.type Book chapter en_US


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