The impact of customer service on customer satisfaction

dc.contributor.author	Nabwire, Justine
dc.date.accessioned	2022-01-04T12:08:26Z
dc.date.available	2022-01-04T12:08:26Z
dc.date.issued	2021
dc.identifier.citation	Nabwire Justine (2021). The impact of customer service on customer satisfaction: a case of Doctina Beach Mayuge District, Uganda. In Asiimwe, Solomon (Ed). Compendium of Graduate Students’ Research Abstracts. Entebbe: Nkumba University Press.	en_US
dc.identifier.isbn	978-9970-694-00-6
dc.identifier.uri	https://pub.nkumbauniversity.ac.ug/xmlui/handle/123456789/416
dc.description	The research findings showed that Doctina Beach in Mayuge District had good customer handling procedures. The study also found that the premises of Doctina Beach were tidy, clean and hygienic, and that staff showed a clear understanding of the services offered. The premises were safe for the guests and their valuables. Further, the study found that the majority of the customers were satisfied with the services offered at the beach.	en_US
dc.description.abstract	The study investigated the impact of Customer Service on Customer Satisfaction in Uganda with a particular focus on Doctina Beach Resort in Mayuge District.	en_US
dc.language.iso	en	en_US
dc.publisher	Nkumba university press Entebbe.	en_US
dc.relation.ispartofseries	;no.263-265
dc.subject	Customer service,	en_US
dc.subject	Customer satisfaction	en_US
dc.title	The impact of customer service on customer satisfaction	en_US
dc.title.alternative	A case of Doctina beach Mayuge district, Uganda	en_US
dc.type	Book chapter	en_US