Total quality management and performance of petroleum companies in Uganda

Please use this identifier to cite or link to this item: https://pub.nkumbauniversity.ac.ug/xmlui/handle/123456789/374

Title:	Total quality management and performance of petroleum companies in Uganda
Other Titles:	A case of Hass Petroleum (U) Limited
Authors:	Amina, Mohmoud Ahmed
Keywords:	Total quality management, Performance
Issue Date:	2021
Publisher:	Nkumba university press Entebbe.
Citation:	Amina Mohmoud Ahmed (2021). Total quality management and performance of petroleum companies in Uganda: a case of Hass Petroleum (U) Limited. In Asiimwe, Solomon (Ed). Compendium of Graduate Students’ Research Abstracts. Entebbe: Nkumba University Press.
Series/Report no.:	;no. 182-183
Abstract:	The study was about total quality management and performance of petroleum companies in Uganda; a case of Hass Petroleum (U) Limited (HPUL).
Description:	The study indicated that there is a strong positive relationship between top management commitment and overall performance, which accounts for about 79.8% of the variation in overall performance. The results also indicated that there is a strong significant relationship between continuous improvement and customer satisfaction, accounting for about 87.9% of the variation in customer satisfaction. The findings further indicated that there is a significant relationship between employee involvement and market share, which explains about 88.9% of the variation in market share.
URI:	https://pub.nkumbauniversity.ac.ug/xmlui/handle/123456789/374
ISBN:	978-9970-694-00-6
Appears in Collections:	Book Chapters

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