Information technology alignment and employee performance in the private service sector in Uganda: a case of UMEME (U) limited central Uganda

Namara, Asiimwe Khadija

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dc.contributor.author	Namara, Asiimwe Khadija
dc.date.accessioned	2024-04-15T09:29:13Z
dc.date.available	2024-04-15T09:29:13Z
dc.date.issued	2023-10-11
dc.identifier.uri	https://pub.nkumbauniversity.ac.ug/xmlui/handle/123456789/1006
dc.description	A Thesis Submitted to the School of Postgraduate Studies and Research in Fulfillment of the Requirements for the Award of the Degree of Doctor of Philosophy in Business Administration of Nkumba University	en_US
dc.description.abstract	The study aimed to establish the link between IT alignment practices, operating environment, and employee performance at Umeme Uganda Limited. Employing a cross-sectional design with qualitative and quantitative approaches to data collection, the researcher gathered data through questionnaires and interviews from staff of Umeme (U) Ltd. With data obtained from 165 usable questionnares, the study employed Statistical Programmed for Social Scientists (SPSS) to test ten hypotheses. It also used thematic methodology to interpret qualitative data. Qualitative data was used to support quantitative findings. Exploratory Factor Analysis (EFA) identified IT alignment practices in Umeme Limited as IT Governance, IT Investment, and IT Implementation. Results also confirmed a significant positive relationship between information technology alignment (ITA) and employee performance at Umeme (U) Limited. Additionally, the study found operating environment to moderate the IT Alignment – employee performance relationship at Umeme (U) Limited in Central Uganda. Recommendations were put forth, emphasizing the importance of detailed IT governance knowledge for efficiency, cost optimization, and improved service quality. Furthermore, it was recommended that Umeme's management should consistently facilitate Transformational IT Alignment, promoting collaboration, collective decision-making, commitment, time management, creativity, and digital work. These factors, including support for novel ideas, were seen as key for enhancing employee performance. The research offered insights into effective IT governance, highlighted the benefits of Transformational IT Alignment, and proposed the Information Technology Alignment Innovative Preference Model [ITAIP] model for enduring improvements in employee performance through supportive IT practices.	en_US
dc.language.iso	en	en_US
dc.publisher	Nkumba University	en_US
dc.subject	Information technology	en_US
dc.subject	Information technology alignment	en_US
dc.subject	Employee performance	en_US
dc.subject	Private service sector in Uganda	en_US
dc.subject	WUMEME Uganda	en_US
dc.title	Information technology alignment and employee performance in the private service sector in Uganda: a case of UMEME (U) limited central Uganda	en_US
dc.type	Thesis	en_US