Public procurement process and service delivery in public organisations in South Sudan: a case study of the National Revenue Authority (NRA).

Raleyo, Doris

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dc.contributor.author	Raleyo, Doris
dc.date.accessioned	2024-04-26T07:15:22Z
dc.date.available	2024-04-26T07:15:22Z
dc.date.issued	2023-10-13
dc.identifier.citation	Raleyo, Doris (2023 )Public procurement process and service delivery in public organisations in South Sudan: a case study of the National Revenue Authority (NRA), Nkumba University.	en_US
dc.identifier.uri	https://pub.nkumbauniversity.ac.ug/xmlui/handle/123456789/1076
dc.description	A Dissertation Submitted to the School of Business Administration in Partial Fulfillment of the Requirements for the Award of the Degree of Master of Procurement and Logistics Management of Nkumba University.	en_US
dc.description.abstract	The study examined the relationship between public procurement process and service delivery in public organisations in South Sudan while focusing on National Revenue Authority (NRA). The study was guided by the following: to examine how procurement specifications are developed in the Republic of South Sudan by the National Revenue Authority (NRA); to examine the process of Supplier Solicitation used in National Revenue Authority; to examine how Bid are evaluated in the National Revenue Authority. The study revealed that, there are poor specifications criteria followed since it does not reflect the nature of procurement requirements in the National Revenue Authority, the procurement system does not integrate the users department in the procurement cycle which tent to compromise the quality of the service delivery, NRA lacks clear information on the fitness for purpose or use, linking quality to product satisfaction and dissatisfaction when describing the product. The study shows NRA lack of clear supplier solicitation process since the entity does not advertise all procurement requirements, lack clear procurement plans and schedules, adopts unfair procurement methods, lack official communication (indicating transparency issues), procurement procedures does not favor local providers/contractors/ suppliers for all its procurements (lack of domestic preferences). The study further reveals that, NRA does not have well publicized public procurement rules and regulation known to the public, the top Government Procurement Authority supposedly guided by the Public Procurement and Disposal of Assets Act (PPDAA), 2018; do not often inspect NRA, bidders’ competencies, skills, experiences, knowledge and capacity; are not evaluated before considering them for prequalification and hence contributing to poor service delivery within the NRA Procurement and Disposal Entity (PDE).	en_US
dc.language.iso	en	en_US
dc.publisher	Nkumba University	en_US
dc.subject	Public procurement	en_US
dc.subject	Service delivery	en_US
dc.subject	Public organisations	en_US
dc.subject	South Sudan	en_US
dc.subject	National Revenue Authority	en_US
dc.title	Public procurement process and service delivery in public organisations in South Sudan: a case study of the National Revenue Authority (NRA).	en_US
dc.type	Thesis	en_US