The study sought to investigate the effect of mobile banking on the financial performance of banks in Uganda and focused on Centenary Bank. The independent variable in the study was ‘mobile banking’ and the dependent variable was ‘financial performance. The independent variable was operationalized into: ‘mobile financial information services, mobile transfers, receipts, deposits, and withdrawals, while the dependent variable was operationalized into: ‘return on assets; return on equity, and ‘liquidity’.

The study revealed that Centenary Bank offered: check balances services that helped clients to closely monitor their bank balances on their bank accounts, text message alerts which helped to increase financial information sharing between clients and the bank, pay bills service which increases flexibility and efficiency in the business operations, and ATM/branch locator to clients to facilitate timely and quick financial decisions hence providing business flexibility.