The study examined the effect of performance management has on employee performance in public service in Uganda and focused on the Uganda Communications Commission (UCC) under the Ministry of Information and Communication Technology.

The results indicated that performance planning accounted for about 79.8% of the variation in service delivery. The results indicated that there was a strong positive relationship between performance evaluation and capacity development and that performance evaluation accounted for about 79.6% of the variation in customer satisfaction. The regression model indicated that a unit increase in performance evaluation would lead to improvement of capacity development by a factor of 1.914. This implies that improvement in capacity development will significantly contribute to improvement in capacity development.