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Organizational structures and service delivery in local governments in Uganda: A case study of Entebbe Municipal Council

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dc.contributor.author Tabu, Augustine
dc.date.accessioned 2022-12-06T06:57:55Z
dc.date.available 2022-12-06T06:57:55Z
dc.date.issued 2022-02
dc.identifier.citation Tabu, A. (2022) Organizational structures and service delivery in local governments in Uganda: A case study of Entebbe Municipal Council, Nkumba University en_US
dc.identifier.uri https://pub.nkumbauniversity.ac.ug/xmlui/handle/123456789/885
dc.description Thesis en_US
dc.description.abstract The study was about the organizational structures and service delivery in Local Governments in Uganda focusing on Entebbe Municipal Council. This was guided by objectives namely, to identify the administration and management structure, to analyse the ways in which administration and management influence service delivery, and to examine the strategies for enhancing service delivery by the administration and management of Entebbe Municipal Council. Using largely quantitative approach on a sample of 97 respondents, the study revealed that the existing bureaucratic system enables better communication of orders, because communication is an integral part of any organizational structure for communicating the plans to ensure effective service, the finding also found out that there is functional-hierarchical structure in place which ensure total quality management in the organisation which is meant to promote proper organisational planning, implementation and organisational development. The study opened that the existing bureaucratic structures have a certain degree of standardization. The findings showed that organization’s management rewards ethical behavior like compliance with accountability for the finances, and punish unethical behavior such as by suspending the worker, The study discovered that the municipality has a functional and operational system in place for ensuring that a centralized unit will deal with human resources management and information that is managing all the crosscutting elements found in all departments of the public administration for better service delivery. The study also indicates that management involves the combination of people, technology, job tasks, and other resources, and coordination so as to effectively achieve organizational objectives, so management functions are based on a common philosophy and approach. Finally, the study concluded that there is a well cultivated and cultured relationship between organizational structure and service delivery is important in order to ensure coherent operations in the organisation. The study recommended that there should be development of clear organisational goals which ensure long-term survival and development of the organisation. The strategy should also specify how managers should allocate resources to reach the long-term goals of their organization for the better performance and service delivery. There should be development of cost leadership and differentiation strategies designed to target industry-wide markets for better service delivery using well qualified and ethical management and staff, hence employee ethics within Organizational structure should be enhanced for the better and timely delivery of quality service delivery in local governments for example Entebbe Municipal Council and elsewhere, and the organization structure should be modified so as to incorporate the interests of internal and external stakeholders such as suppliers, customers, competitors, government regulatory agencies, public pressure groups, and the like. Managers must deal with the changes in both the internal and external environment by adjusting the organizational structure for better en_US
dc.language.iso en en_US
dc.publisher Nkumba University en_US
dc.subject Organizational structures en_US
dc.subject Service delivery en_US
dc.subject Local governments en_US
dc.title Organizational structures and service delivery in local governments in Uganda: A case study of Entebbe Municipal Council en_US
dc.type Thesis en_US

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